Privacy Policy

Monroe County Meals on Wheels, Inc. (hereinafter referred to as “Organization,” “us,” “we,” or “our”) has created this Privacy Policy to apply to all users of this website, Monroe County Meals on Wheels (https://monroemeals.org), and all digital assets contained or offered therein (collectively, our “Services”).  This Privacy Policy describes, among other things, the types of information we collect from you when you use our Services, how we use it, and how you can access your information.  The Organization will at times collect, maintain, use, and share your information as is necessary to provide services to you, meet certain business needs and functions, and comply with laws and regulations.

This Privacy Policy is integrated into our Terms & Conditions of Use (“Terms & Conditions”).

This Privacy Policy applies to any Information (defined below) that you provide to us through the Services and that we may otherwise collect about you.

By using the Services and providing us with personal Information (defined below), you consent and agree to the practices described in this Privacy Policy and to the updates to these policies posted here from time to time. 

 

I. INFORMATION WE COLLECT ABOUT YOU

We may collect the following types of information, which are described in more detail below: (A) information you provide to us, (B) information we automatically collect, and (C) information we receive from third parties.  All of the information listed in (A)-(C) above, is detailed below, and hereinafter referred to as “Information.”

A. Information You Provide to Us:

In using our Services, you may provide us with Information, including, without limitation:

  • Contact information such as name, email address, postal address, and telephone number(s);
  • Communications and opinions in online forms you share with us; and
  • Additional information as otherwise described to you at the point of collection or pursuant to your consent.

B. Information We May Automatically Collect About You

Our Services may automatically collect certain Information about you.  We use this Information to help us design our Services to better suit our users’ needs.  This Information may include:

  • IP address, which is the number associated with the service through which you access the Internet, like your ISP (Internet service provider);
  • Date and time of your visit or use of our Services;
  • Domain server from which you are using our Services;
  • Type of computer, web browsers, search engine used, operating system, or platform you use;
  • Mobile device information, including the type of device you use, operating system version, and the device identifier (or “UDID”);
  • Data identifying the web pages you visited prior to and after visiting our website or use of our Services;
  • Your movement and activity within the Services, which is aggregated with other information; and
  • Geographic data such as country or region.

C.   Information We May Receive from Third Parties

We may collect additional Information about you from third-party websites and social media platforms, such as Facebook, Instagram, LinkedIn, and Twitter; donation and fundraising platforms; and/or sources providing publicly available information (e.g., from the U.S. postal service) to help us provide services to you, help prevent fraud, and for marketing and advertising purposes.  We may receive information about you (name, email, address) from third parties requesting services on your behalf.

This Privacy Policy only applies to Information collected by our Services.  We are not responsible for the privacy and security practices of third-party websites or social media platforms (“Third-Party Sites”) or the Information they may collect (which may include IP address).  You should contact such third parties directly to determine their respective privacy policies.  Links to any other websites or content do not constitute or imply an endorsement or recommendation by us of the linked Third-Party Site, and/or content. We encourage you to be aware when you leave our sites or applications and to read the privacy policies of other sites that may collect your Information.

D.    Cookies and Other Tracking Technologies

The Information we automatically collect from you may be collected directly and through the use of third parties.  We collect this Information by using certain technologies such as cookies, web beacons, and other technologies.  Third-party service providers, advertisers, and/or partners may also view, edit, or set their own cookies or place web beacons to collect similar or identical information.  The use of these technologies by such third parties is subject to their own privacy policies and is not covered by this Privacy Policy, except as required by law.

  • Cookies (or browser cookies). Cookies are small digital files that are transferred to your computer or smartphone’s hard drive when you visit a website or click on a URL.  Most web browsers automatically accept cookies.  You may refuse to accept browser cookies by activating the appropriate setting on your browser.  However, if you select this setting, you may be unable to access certain parts of our Services.  Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Services.
  • Web Beacons. Website pages may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages and for other related statistics (for example, recording the popularity of certain content and verifying system and server integrity).  We also use these technical methods to analyze the traffic patterns, such as the frequency with which our users visit various parts of the Services.  These technical methods may involve the transmission of Information either directly to us or to a third party authorized by us to collect Information on our behalf.  Our Services may use retargeting pixels from Google, Facebook, Google Tag Manager, LinkedIn and other ad networks.  We may also use web beacons in HTML emails that we send to determine whether the recipients have opened those emails and/or clicked on links in those emails.
  • Analytics. Analytics are tools we use, such as Google Analytics, to help provide us with information about traffic to our website and use of our Services, which Google may share with other services and websites who use the collected data to contextualize and personalize the ads of its own advertising network.  Learn more about Google’s Privacy Policy here: https://policies.google.com/privacy?hl=en-US.  You can opt-out of having your activity on our Services made available to Google Analytics by installing the Google Analytics opt-out add-on for your web browser by visiting: https://tools.google.com/dlpage/gaoptout for your web browser.
  • Mobile Application Technologies. If you access our Services through a mobile device, we may automatically collect information about your device, your phone number, and your physical location.

II. HOW WE USE YOUR INFORMATION

A.    Use and Purpose of Processing Your Information

We use and process your Information above for things that may include, but are not limited to, the following:

  • To provide you with the Services, promotions, and information you request;
  • To facilitate donations and communication between volunteers and clients;
  • To provide you with our newsletter when you subscribe to it;
  • To respond to your inquiries and provide you with requested information and other communications, including by email;
  • For general or targeted marketing and advertising purposes, including sending you promotional material on our behalf or on behalf of our marketing partners and/or their respective affiliates and subsidiaries and other third parties, provided that you have not already opted-out of receiving such communications;
  • To manage, improve, and foster relationships with third-party service providers, including vendors, suppliers, and business partners;
  • To maintain, improve, customize, or administer the Services, perform business analyses, or other internal purposes to improve the quality of our business, the Services, resolve technical problems, or improve security or develop other products and services;
  • To comply with our Terms & Conditions;
  • For analytics for business purposes and business intelligence;
  • To comply with any applicable laws and regulations and respond to lawful requests; and/or
  • For any other purposes disclosed to you at the time we collect your Information and/or pursuant to your consent.

B.   Sharing Your Information

We may share your Information as disclosed at the time you provide your Information, as set forth in the Privacy Policy and in the following circumstances:

  • Third-Party Service Providers.  We may share your Information with third-party service providers, or data processors that perform certain functions or services on our behalf (such as to host the Services, store or manage the data, perform analyses, provide customer service, deliver meals, or send communications for us). For example, we may use a third-party donor management processor to facilitate your donations, in accordance with this Privacy Policy, and you hereby expressly consent to our use of third-party donor management processors.  These third-party service providers will process this data only for purposes specified by us.  In some instances, we may aggregate Information we collect so third parties do not have access to your identifiable Information to identify you individually.
  • Disclosure of Information for Legal and Administrative Reasons.  We may disclose your Information without notice: (i) when required to by law or to comply with a court order, subpoena, search warrant, or other legal process; (ii) to cooperate or undertake an internal or external investigation or audit; (iii) to comply with legal, regulatory, or administrative requirements of governmental authorities (including, without limitation, requests from the governmental agency authorities to view your Information); (iv) to protect and defend the rights, property, or safety of us, and any of our officers, directors, employees, attorneys, agents, contractors and partners, and the website Service users; (v) to enforce or apply our Terms & Conditions; and (vi) to verify the identity of the user of our Services.
  • Business Transfers. Your Information may be transferred, sold, or otherwise conveyed (“Conveyances”) to a third party where we: (i) merge with or are acquired by another non-profit entity; (ii) sell all or substantially all of our assets; (iii) are adjudicated bankrupt; or (iv) are liquidated or otherwise reorganize.  You agree to any and all such Conveyances of your Information.
  • Online Communications. If you chose to share with us comments, participate in a survey, provide a testimonial, or other Information you consent and agree that we may make it available generally to the public and it will not be returned to you unless we receive such a request in writing from you and determine, in our sole discretion, to honor such request.
  • Aggregate and Deidentified Data. We may share general and aggregated Information or publish information based on aggregated data.  However, we will only do so in a way that your personal identity is protected.
  • With Your Consent.  Except as provided in this Privacy Policy, we will not sell, rent, or license your Information we have collected to any third party without your consent and shall share your Information consistent with this Privacy Policy with your consent.

III. LINKS TO OTHER WEBSITES

Our Services may contain links to other websites or services that are not owned or controlled by us, including links to Social Media Platforms such as Facebook, Instagram, LinkedIn, and Twitter (“Social Media Platforms”) or may redirect you off our Services to other websites for information, other services, or to receive special offers or for transactions or purchases.  We are not responsible for the privacy and security practices of those websites or the information they may collect (which may include IP address).  You should contact such third parties directly to determine their respective privacy policies.  Links to any other party’s website or content do not constitute or imply an endorsement or recommendation by us of the linked website and/or content.  We also have no control over websites that link to our Services.

IV. INFORMATION SECURITY

We use commercially reasonable safeguards to provide our Services.  However, you should assume that no data transmitted over the Internet or stored or maintained by us or our third-party service providers can be 100% secure.  Therefore, although we believe the measures implemented by us reduce the likelihood of security problems to a level appropriate to the type of data involved, we do not promise or guarantee, and you should not expect, that your Information or private communications will always remain private or secure.  We do not guarantee that your Information will not be misused by third parties.  We are not responsible for the circumvention of any privacy settings or security features.  You agree that we will not have any liability for misuse, access, acquisition, deletion, or disclosure of your Information.

If you believe that your Information has been accessed or acquired by an unauthorized person, you shall promptly Contact Us so that necessary measures can quickly be taken.

V. DATA RETENTION

We will retain your Information for as long as needed to provide you Services and as necessary to comply with our legal obligations.

VI. CONSENT

By submitting your Information to us, you agree that we may collect, use, and disclose such Information as set forth in this Privacy Policy and as permitted or required by law.

VII. HOW WE WILL CONTACT YOU

You agree that we, and/or our third-party service providers with whom we collaborate and contract, may communicate with you via electronic messages, including email for example, send you information relating to our services that we think may be of interest to you, communicate with you about upcoming events, and other news about services offered by us.

VIII. YOUR CHOICES

A.   Email

By using our Services, you agree that we may contact you by email as set forth herein.  If you do not want to receive marketing and promotional emails from us, you may click on the “unsubscribe” link in the email to unsubscribe and opt-out of marketing email communications or Contact Us.

B.   Location Choices

You may be able to change the privacy settings of your mobile device at any time to turn off the sharing of this location information with our Services.  If you choose to turn off location services, this could affect certain features or services of our Services.  If you have specific questions about the privacy settings of your device, we suggest you contact the manufacturer of your device or your mobile service provider for help.

C.   Opting Out of Direct Marketing

To exercise choices regarding the marketing information you receive, you may also review the following links:

  • You may opt-out of tracking and receiving tailored advertisements on your mobile device by some mobile advertising companies and other similar entities by downloading the App Choices app at aboutads.info/appchoices.
  • You may opt-out of receiving permissible targeted advertisements by using the NAI Opt-out tool available at http://optout.networkadvertising.org/?c=1 or visiting About Ads at http://optout.aboutads.info.
  • You can opt-out of having your activity on our Services made available to Google Analytics by installing the Google Analytics opt-out add-on for your web browser by visiting: https://tools.google.com/dlpage/gaoptout for your web browser.

IX. ACCESSING, CORRECTING OR DELETING YOUR INFORMATION

To the extent state laws provide users with certain data subject rights, those rights may be honored by the Company following proper authentication and verification. Please Contact Us for more information.

X. CHILDREN’S INFORMATION

The Services are intended only for users over the age of eighteen (18).  If we become aware that a user is under thirteen (13) (or a higher age threshold where applicable) and has provided us with Information, we will take steps to comply with any applicable legal requirement to remove such Information.  Contact us if you believe that we have mistakenly or unintentionally collected Information from a child under the age of thirteen (13).

XI. CHANGES TO THIS PRIVACY POLICY

We reserve the right to change, modify, or amend this Privacy Policy at any time to reflect changes in our products and service offerings, accommodate new technologies, regulatory requirements, or other purposes.  If we modify our Privacy Policy, we will update the “Last Updated” date below and such changes will be effective upon posting.  It is your obligation to check our current Privacy Policy for any changes.

XII. CONTACT US

If you have any questions about this Privacy Policy or the Information we have collected about you, please contact us at the following:

Email:
privacy@monroemeals.org

Mail:
Monroe County Meals on Wheels, Inc.
901 Polk Valley Road
Stroudsburg, PA 18360

Call us at:
570-424-8794

 

Last Updated on August 31, 2022